Question 1

What ages do you accept?

Accepted Answer

We welcome children aged 2-14 years. Classes are grouped by age to ensure appropriate content and pacing.

Question 2

Do you offer trial sessions?

Accepted Answer

Yes! We offer a free trial class for new families. Contact us to book your trial and experience our approach firsthand.

Question 3

Are your teachers trained English speakers?

Accepted Answer

Yes! All our teachers are trained English speakers with experience in early childhood education and ESL teaching.

Question 4

What teaching methodology do you use?

Accepted Answer

We use a Montessori-inspired, play-based approach that emphasizes hands-on learning, exploration, and natural language acquisition in an immersive English environment.

Question 5

What is the maximum class size?

Accepted Answer

We maintain small groups of 6-8 children maximum to ensure personalized attention and optimal learning outcomes.

Question 6

What level of English does my child need to start?

Accepted Answer

No prior English knowledge is required! Our programs are designed for all levels, from complete beginners to advanced learners.

Question 7

What programs do you offer?

Accepted Answer

We offer 6 programs: Early English Learners (after-school), Cambridge Exam Prep, Language Workshops, Individual Lessons, Holiday Workshops, and Mini English Demo (2 free sessions). Each is tailored to different ages, goals, and schedules.

Question 8

What's the difference between Holiday Workshops and Language Workshops?

Accepted Answer

Holiday Workshops (full-day, vacation periods) focus on themed immersion with arts, crafts, and activities. Language Workshops (weekends, 2 hours) target specific skills like conversation, storytelling, or exam prep.

Question 9

Do you offer Cambridge exam preparation?

Accepted Answer

Yes! Our Cambridge Exam Prep program prepares students for YLE exams (Starters, Movers, Flyers) and KET/PET for older children, with mock exams and official exam registration support.

Question 10

What are Individual Lessons?

Accepted Answer

One-on-one or sibling-pair lessons with a dedicated teacher, fully customized to your child's pace, interests, and goals. Flexible scheduling available.

Question 11

Can my child switch programs?

Accepted Answer

Yes! We can adjust programs based on your child's progress and interests. Just speak with us to discuss the best fit.

Question 12

When do registrations open?

Accepted Answer

Registrations for the 2026-27 school year open April 1st, 2026! Join our Open Days every Sunday from April 5th (09:30-11:30) for a free demo class. Early bird and sibling discounts available — save up to 20%.

Question 13

Can I visit before enrolling?

Accepted Answer

Absolutely! We welcome visits during office hours or you can book a free trial class to see our approach in action.

Question 14

How long is a term for after-school programs?

Accepted Answer

Terms typically run 10-12 weeks, following the French school calendar. We offer 3 terms per year: September-December, January-March, April-June.

Question 15

What happens if my child misses a class?

Accepted Answer

For after-school programs, we offer 1 makeup class per term based on availability. Holiday workshops cannot be rescheduled, but medical refunds are considered.

Question 16

Do you have a waiting list?

Accepted Answer

Popular time slots may have waiting lists. We recommend registering early and will notify you as soon as a spot opens.

Question 17

Where exactly are you located?

Accepted Answer

We're at 1 Rue Pétigny, 78000 Versailles, easily accessible by car, bus (lines 1, 3, 7), or train (Versailles Château Rive Gauche).

Question 18

What are your office hours?

Accepted Answer

Monday-Tuesday & Thursday-Friday: 17:00–19:00, Wednesday: 09:00–12:00 & 13:00–17:00, Saturday: 09:00–12:00 & 13:00–15:00, Sunday: Closed. Parents may visit by appointment only during these hours.

Question 19

What should my child bring to classes?

Accepted Answer

For workshops: water bottle, snacks, comfortable clothes. Lunch is provided for full-day workshops. For after-school: just a water bottle and enthusiasm!

Question 20

What time are drop-off and pick-up for holiday workshops?

Accepted Answer

Drop-off: 8:45-9:00am. Pick-up: 3:45-4:00pm. Please be punctual as we follow a structured schedule.

Question 21

Is there parking available?

Accepted Answer

Street parking is available nearby. We also recommend public transportation as we're 10 minutes walk from Versailles Château Rive Gauche station.

Question 22

What are your safeguarding policies?

Accepted Answer

All staff are DBS/background checked and trained in safeguarding. We follow strict child protection protocols, maintain comprehensive insurance, and have clear emergency procedures.

Question 23

What is your sick child policy?

Accepted Answer

Please keep your child home if they have fever, contagious illness, or are unwell. This protects all children and staff. We'll work with you on makeup classes when appropriate.

Question 24

What's your student-to-teacher ratio?

Accepted Answer

We maintain a maximum ratio of 1:6 for younger children (3-5 years) and 1:8 for older children (6-16 years), ensuring personalized attention and safety.

Question 25

How do you handle food allergies?

Accepted Answer

We collect detailed allergy information during registration and ensure all staff are aware. For workshops with lunch, we provide allergen-free options or accommodate packed lunches.

Question 26

What payment methods do you accept?

Accepted Answer

We accept bank transfer (virement), credit/debit cards, and Chèques CESU. Payment plans are available for term registrations.

Question 27

Are there sibling discounts?

Accepted Answer

Yes! We offer 10% discount on the second child and 15% on the third+ child for concurrent enrollments in the same term or workshop.

Question 28

Can I pay in installments?

Accepted Answer

Yes! For term programs (after-school), we offer 3-payment plans: registration, mid-term, and end-of-term. Full payment receives a 5% early bird discount.

Question 29

What's your refund policy?

Accepted Answer

Holiday workshops: full refund if cancelled 2+ weeks in advance, 50% if 1-2 weeks. Term classes: prorated refunds for medical reasons with doctor's note. Registration fees are non-refundable.

Question 30

What's included in the pricing?

Accepted Answer

All materials, resources, snacks (workshops), lunch (full-day workshops), certificate of completion, and progress reports are included. No hidden fees!

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